Privacy Policy | Lucky Start Casino

When you interact with our site, we may collect information you provide directly — such as your name, email address, date of birth, and payment details when you register or transact — as well as data gathered automatically. Automatically collected data includes your IP address, browser type, device identifiers, pages visited, and session duration. We collect only what is necessary to operate your account, process transactions, and meet our legal obligations. Providing accurate information is important; incomplete or false data may limit your access to certain features.

Our team uses your data to create and manage your account, process deposits and withdrawals, verify your identity, and provide customer support. We also use it to personalise your experience, send you relevant promotions where you have opted in, and fulfil our responsible-gambling obligations — including monitoring play patterns and applying any self-exclusion or limit settings you request. We do not sell your personal data to third parties. Where we share data with service providers, we do so only under strict contractual agreements that require them to protect it.

We use cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how visitors use our site. Some cookies are essential for the site to function; others are used for performance measurement and marketing. You can manage your cookie preferences at any time through the cookie settings panel on our site. For full details on the types of cookies we deploy and how to control them, please see our dedicated Cookie Policy page.

We work with trusted third-party providers for analytics, payment processing, and affiliate tracking. These partners may receive limited data — such as anonymised usage statistics or transaction references — solely to perform their contracted services. Analytics tools help us understand site performance; affiliate tracking allows us to attribute referrals correctly. All third-party processors are required to handle your data in accordance with applicable privacy law and our data-sharing agreements. We do not permit them to use your data for their own independent marketing purposes.

You have the right to access the personal data we hold about you, request corrections, ask us to delete it where no legal obligation requires us to retain it, and object to or restrict certain types of processing. You may also withdraw marketing consent at any time without affecting your account standing. To exercise any of these rights, please contact us using the details provided in the Contact section below. We aim to respond to all privacy requests within 30 days. If you are unsatisfied with our response, you have the right to escalate to the relevant data-protection authority in your jurisdiction.

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law, anti-money-laundering regulations, and responsible-gambling record-keeping obligations. When data is no longer needed, we delete or anonymise it securely. If you have questions about this policy, wish to make a privacy request, or want to raise a concern, please reach out to our team via the contact details listed on our Contact page. We are committed to handling every inquiry promptly and transparently. This policy was last updated in 2025 and may be revised periodically.